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CUSTOMER SERVICE PLEDGE
As a member of the Insurance Brokers Association of Alberta, we make this Customer Service Pledge to each and every customer we serve:
- We are in business because of our customers.
We pledge to always place your interests ahead of our insurance companies’ and our own.
- Providing insurance protection that is right for our customers is our first priority.
We pledge to always recommend the best insurance product for your individual circumstances.
- Our brokerage represents several different insurers.
We pledge that from those insurers we will recommend the insurer that provides the best products for your unique needs.
- Our brokerage’s contracts with some insurers may include performance agreements.
We pledge that if you would ask to know, we will tell you about any performance agreements with the insurer we recommended to you, if one exists.
- The potential for a conflict of interest or a potential conflict of interest exists in any business relationship.
We pledge to immediately inform you of a conflict or potential conflict so that you can make an informed choice.
- Personal information is required to provide insurance coverages.
We pledge that we will safeguard your personal information and allow it to be used only for the purpose it was given to us and as required by law.
If we are owned by, or have an exclusive contract with any insurer, or only have one insurance company to provide you options through, we will disclose this to you. Various insurance companies may help us by lending us funds for expansion through acquisitions or mergers. They may also provide bonuses or incentives to us for helping them remain profitable and successful through our careful business practices and by operating with due diligence on their behalf. We promise to disclose our relationship with any insurers that may provide such bonuses and those that we have special financial obligations with.
Our brokerage has chosen to deal with insurers that we feel provide quality products and service to our valued customers.
The insurance companies that we are presently contracted through or have done business with and may provide profitability bonuses or incentives to us are (in alphabetical order):
Auto Glass Maintenance Insurance
Aviva Insurance Company
Aviva Elite Insurance Company
Dominion Insurance Company of Canada
Economical Mutual Insurance Company
ING Insurance Company
Jevco Insurance Company
Kingsway General Insurance Company
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Lloyd’s of London
Markel Insurance Company
Nordic Insurance Company
Optimum West Insurance Company
Portage La Prairie Mutual Insurance Company
The Royal and Sun Alliance Insurance Company
Saskatchewan Mutual Insurance Company
Wawanesa Mutual Insurance Company
Zurich Insurance Company
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Other insurance providers that we are may offer our clients products through are (in alphabetical order):
All Sport Insurance Specialists
A.M. Fredericks Underwriting Management Ltd.
Arthur J. Gallagher (UK) Limited
Aurora Underwriting Services Inc.
Avro Insurance Managers Ltd.
Beacon Underwriting Ltd.
Beaufort Insurance Services Inc.
Canada Worldwide Underwriting Agencies Inc.
Can-Sure Underwriting Ltd.
Chutter Underwriting Services
Elliott Special Risks LP
Encon Group Inc
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The Grain Insurance and Guarantee Company
HUD Insurance Services
London Direct Insurance Ltd.
Monarch Insurance Brokers Ltd.
N.G. Williams and Associates Ltd.
Pacific Marine Underwriting Managers Ltd.
PAL Insurance Brokers
Premier Marine Insurance
RV Direct Insurance Ltd.
Special Risks Insurance Brokers Ltd.
Sports-Can Insurance Consultants Ltd.
Totten Group
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Insurance companies that we are presently contracted through and represent and those that we may have exclusive products, programs or financial obligations to are (in alphabetical order):
Arthur J. Gallagher (UK) Limited
Aviva Insurance Company
Aviva Elite Insurance Company
Economical Mutual Insurance Company
ING Insurance Company
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Lloyd’s of London
London Direct Insurance Ltd.
RV Direct Insurance Ltd.
The Royal and Sun Alliance Insurance Company
Wawanesa Mutual Insurance Company
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Please Note: All of our insurers either pay us a commission or ask us to charge you fees for servicing your policies for you. We must therefore continue to provide you, our valued client, the very best in coverage, service and rates in order to keep you happy so that you continue to insure through us so that we can remain in business. All of our owners, partners, managers and staff are committed to providing the best service and advice to you, our valued customer and in summary, we are all committed to supporting this Customer Service Pledge.
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