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Who We Are

At A-WIN Insurance we offer an attractive compensation package as well as exciting career opportunities. We are one of the fastest growing insurance brokerages in Western Canada with a unique Branch Partner Program. 

We currently have three open positions across Alberta. If you are a self-driven and motivated individual that is a team player and can work independently, then please submit your resume and a cover letter to jobs@awinins.ca Please note: Only qualified candidates will be contacted.

Personal Lines Insurance Professional

Job Brief

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. This position can be filled at any of our three locations in Calgary, Edmonton, or Onoway, Alberta.

Responsibilities:

  • Improve customer service experience, create engaged customers and facilitate organic growth through cross selling and upselling based on customers need
  • Take ownership of customers issues and follow problems through to resolution
  • Keep accurate records and document customer service actions and discussions in the broker management system
  • Working with your New Business, Renewal Review and Administrative teams to nurture an environment where all can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Maintain an orderly workflow according to priorities
  • Monitor insurance claims to ensure mutual satisfaction
  • Fulfil all A-WIN policy minimum coverage requirements

The successful candidate will possess:

  • Minimum Level 1 General Insurance License with 2 years of insurance sales experience
  • Proven working experience as a customer service manager
  • Familiarity with many types of insurance plans (automobile, property, RV & trailer, small commercial, travel, )
  • Experience in providing customer service support
  • Working knowledge of Applied Systems (TAM) and MS Office is an Asset
  • Awareness of industry’s latest technology trends and applications
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

This Position Includes:

  • Comprehensive Benefits Program
  • Flex Days
  • Positive work environment
  • A traditional work week and hours

To join our dynamic organization, please email your resume to jobs@awinins.ca. Please Note: Only qualified candidates will be contacted.

Broker Support

Job Brief

As a Broker Support team member you will be responsible for providing administrative support to front line staff to ensure efficient operation of the office. You will support managers and employees through a variety of tasks related to organization and communication. You will communicate via phone and email ensuring that all administrative tasks are completed accurately and delivered with high quality and in a timely manner. This position can be filled at any of our three locations in Calgary, Edmonton, or Onoway, Alberta.

Responsibilities

  • Increase front line productivity by completing company portal data entry.
  • Working with our Customer Service, Renewal Review and New Business teams to nurture an environment where all can excel through encouragement and cooperation.
  • Assist in the preparation of regularly scheduled reports.
  • Maintain an orderly workflow according to priorities.
  • Constantly update job knowledge and learn about new products and services.

The successful candidate will possess:

  • Proven administrative or assistant experience.
  • Knowledge of office management systems and procedures.
  • Excellent time management skills and ability to multi-task and prioritize work.
  • Attention to detail and problem solving skills.
  • Strong organizational and planning skills.
  • Working knowledge of Applied Systems (TAM) and MS Office is an asset.
  • A background in the insurance industry along with working knowledge of major insurer portals would also be an asset.

This Position Includes:

  • Comprehensive Benefits Program
  • Flex Days 
  • Positive work environment
  • Future planning - this role could have extended work hours and telecommuting.
  • If chosen to work out of one of our Edmonton/Onoway locations - flexibility to work in both our offices an asset

To join our dynamic organization, please email your resume to jobs@awinins.ca. Please Note: Only qualified candidates will be contacted.

Training Assistant (12 Month Contract Position)

This position is located at our Head Office in Calgary, Alberta.

Responsibilities:

  • Corporate communications
  • Manage training schedules
  • Vendor management
  • Inter-department project coordination
  • Travel coordination
  • Manage new employee onboarding program
  • Maintaining company training manuals
  • Support training manager
  • Document management

The successful candidate will possess:

  • Minimum 3 years administrative experience
  • Advanced Microsoft office skills
  • Demonstrate accountability and reliability in the quality and timeliness of work
  • Adaptable to urgent projects and managing multiple projects at once
  • Detail oriented
  • Ability to work with little supervision
  • Dynamic and outgoing individual

This position includes:

  • Competitive compensation package
  • Comprehensive benefits program
  • Flexible work hours
  • Positive work environment

To join our dynamic organization, please email your resume to jobs@awinins.ca.
Please Note: Only qualified candidates will be contacted.